Knowledge Base

Frequently asked questions

Everything owners usually ask before putting an AI seller on their website. If something is still unclear, your client account has the rest.

About SellerChat

What is SellerChat?

SellerChat is an AI seller for your website. It is a chat widget that proactively engages visitors, answers from your own content, qualifies interest and hands real leads to your team, 24/7. It is not a support bot and not a scripted lead-form bot.

How is it different from a live chat?

A live chat waits for the visitor to type and needs staff online. SellerChat starts the conversation itself and works around the clock, so you capture visitors a manned chat would miss.

How is it different from a chatbot?

Scripted chatbots break the moment a visitor goes off-script and trap people in button menus. SellerChat holds a natural AI conversation, works out what the visitor means, and answers from your content.

What does it actually do in one conversation?

It greets the visitor, understands the need, qualifies them, captures the details into a structured lead, and hands a hot lead to your team.

Setup and launch

Do I need a developer?

No. SellerChat learns from your existing site and installs with a small snippet. Most owners are live in about a day.

What does it learn from?

It builds its knowledge from your website, FAQ, pricing and any documents you add. There are no scripts or decision trees to maintain.

Can I review it before it goes live?

Yes. You check what it knows and how it answers, tune the tone, and switch it on only when you are happy.

Can I change what it knows later?

Yes. Add a page or an answer to the knowledge base any time and the next reply gets sharper. You stay in control.

Answers and safety

Can it make things up?

It answers only from your site and knowledge base. It never invents features, prices or promises. If your site does not offer something, it will not claim it.

What happens when it does not know?

For anything outside its knowledge it gathers details and hands the visitor to a human instead of guessing.

Is it safe for regulated businesses?

Staying grounded in your content and handing over uncertain cases is core to how it works on every plan, which is valuable for brands and regulated niches.

Does it speak other languages?

Yes. It can hold conversations across languages, around the clock.

Leads and billing

How does pricing work?

Start free, then a paid plan unlocks access to the leads the widget has collected. Plans scale by sites, dialogs and features. Your exact price depends on your country and industry and is shown in your account.

Do I pay per operator?

No. Your plan depends on the site, limits and features, not on how many people handle the leads.

Does the widget work without a subscription?

Yes. The widget installs and collects leads for free. A subscription unlocks access to the leads it has already gathered, and the paid period starts when you pay.

What counts as a dialog?

A dialog is one conversation a visitor starts with your AI seller on your site.

Data and privacy

Who operates SellerChat?

This website is operated by SIA FinMV, a company registered in Latvia, European Union. See our Privacy Policy for details.

What data does the widget use?

The widget uses a session identifier to keep the context of a conversation. If a visitor shares contact details, they are processed so your team can respond. See the Privacy Policy and Cookie Policy.

Are the leads mine?

Yes. Leads are captured and kept for you in your account, ready for your team to act on.

For agencies

Can I offer SellerChat to my clients?

Yes. White-label options let you present the AI seller under your own brand and manage it across many client sites from one account.

Where do I start as a partner?

Open your client account to explore white-label and partner options.

Ready to put an AI seller on your site?